Industry
AI calling for D2C and e-commerce: confirm orders and cut failed deliveries
Call to confirm cash-on-delivery orders, verify addresses, recover abandoned carts and handle “where is my order” questions in the customer’s language.
How it works
Four steps, no manual dialling
- 1
Trigger
A COD order is placed or a delivery is delayed.
- 2
AI calls
The agent calls the customer.
- 3
Qualifies or confirms
It confirms the order and address, or answers the status question.
- 4
Hand-off
Confirmed orders ship; exceptions go to your support team.
Scenarios
Six things Konvrs does for d2c & e-commerce
COD confirmation
Confirm intent and address before dispatch.
Address verification
Fix incomplete addresses early.
Abandoned-cart calls
Ask what stopped the order.
Delivery updates
Proactive calls for delays.
Return and exchange
Collect the reason and book a pickup.
Review requests
Ask for feedback after delivery.
Example
What the call sounds like
Illustrative conversation
- Konvrs AIHello, this is an AI assistant from Kaveri Handlooms. You placed a cash-on-delivery order. Shall we dispatch it to the same address?
- CustomerYes, go ahead.
- Konvrs AIThank you, it will be dispatched today.
Illustrative conversation, not a recording of a real call.
Features
Built-in tools for d2c & e-commerce
What you get
Everything below is in the product today.
- Webhook and API triggers from your store
- Order outcomes written back through webhooks
- WhatsApp follow-up messages
- Hand-off to support
- Per-agent language
Responsible calling
Compliance note
Pricing
Start free, grow when it works
Current prices are on the pricing page.
FAQ
D2C & e-commerce: common questions
How does it know about the order?
You send the order to Konvrs by API or webhook (or upload a list). The agent uses the fields you pass.
Can it update my store?
Konvrs can call your webhook with the outcome so your system can update the order.
Hear your own use case on the phone
Get a free demo call from a Konvrs agent.