Who to contact
Grievance Officer: [to be added before launch] Email: [to be added before launch] Address: Konvrs AI Labs, [to be added before launch]
What you can raise
- A call you did not want, or a call you asked us to stop.
- A question or request about your personal data (access, correction, erasure, withdrawing consent).
- A problem with a payment, invoice or refund.
- Misuse of Konvrs by a customer.
How to raise it
Email the address above with your name, the phone number or account involved, the date and time if it was a call, and what you would like us to do. You do not need to give reasons for a request to stop calls: use Stop calls to my number and it takes effect straight away.
What happens next
- We confirm we have received your complaint within 2 working days.
- We look into it and may ask you for more details.
- We reply with the outcome and what we have done within 15 days.
- If you are not satisfied, you can write back and a senior person will review it. You can also approach the Data Protection Board of India or the consumer forum, as the law allows.
Our commitment
We will not treat you differently for complaining.