Who we are
Konvrs is a service operated by Konvrs AI Labs ("Konvrs", "we", "us"), [to be added before launch]. You can reach us at [to be added before launch].
These terms are an agreement between Konvrs AI Labs and the person or business that creates a Konvrs account ("you"). If you use Konvrs for a business, you confirm you can bind that business.
The service
Konvrs lets you create AI voice agents, run calling campaigns, see transcripts and outcomes, and (where enabled for you) use add-ons such as LeadFinder. Features and limits depend on your plan and are shown in the product and on the pricing page. We may improve, change or remove features; if a change removes something you have paid for, we will tell you and, where fair, adjust your charges.
Your account
- You must give accurate details and keep your login secure. You are responsible for what happens under your account.
- You must be at least 18 and able to enter a contract.
- Tell us quickly if you think your account has been misused.
Your calls are your responsibility
Konvrs is a tool. You decide who is called, what is said, and why. By using Konvrs for calling you agree that:
- You will only call people you are allowed to call, and you will have, and keep a record of, the consent or other lawful basis the call needs. Promotional calls need recorded consent from the person called, or a clean result from a Do Not Disturb check once we offer one.
- You will respect calling hours. Konvrs stops campaign calls outside 9 AM – 9 PM IST. You can make the window shorter, never longer.
- You will not remove or hide the notice that the caller is an AI assistant. Konvrs adds it to every agent and you may not turn it off.
- When anyone asks not to be called, you will stop. Konvrs adds those numbers to a shared do-not-call list that applies to every Konvrs customer, and you may not work around it.
- Your scripts and contact lists comply with Indian law and the rules in our Acceptable Use Policy.
- You will not call international numbers or premium-rate numbers through Konvrs.
We can pause or stop a campaign, or suspend an account, if we reasonably think it breaks these rules, puts people at risk, or triggers complaints. We will tell you why unless the law stops us.
Plans, fees and payment
- Prices are shown in Indian rupees (INR) on the pricing page and are charged through Razorpay. We do not store your card or UPI details.
- Paid plans renew automatically each billing period until you cancel.
- Minutes. Calls are billed per started minute: a call of 61 seconds uses 2 minutes. A call with no connected time uses none.
- Upgrades take effect straight away and you pay the difference for the rest of the current period. Downgrades take effect at your next renewal.
- Failed payments. If a renewal fails, the payment provider retries. You keep your plan while it retries, and for a grace period afterwards. If payment still cannot be collected, your workspace moves to the Free plan. Paying at any time restores your plan.
- Refunds and cancellation are covered in the Refund and Cancellation Policy.
Free plan and credits
The Free plan has the limits shown in the product. Credits and extra minute packs are described where you buy them.
Recordings, transcripts and your data
You own your data. You give us permission to process it to provide Konvrs, including sending it to the telephony, speech and AI providers listed in our Privacy Policy. If you process other people's personal data through Konvrs, our Data Processing Addendum applies. You are responsible for telling the people you call that calls may be recorded, where the law requires it.
What you must not do
See the Acceptable Use Policy. In short: no harassment, fraud, impersonation, unlawful content, or attempts to break or overload the service.
Our materials
Konvrs, its software, design and documentation belong to us or our licensors. You get a limited right to use the service while your account is active. You may not copy, resell or reverse engineer it, except as the law allows.
Third-party services
Konvrs relies on third parties (for example telephony, speech, AI models, payments, messaging). Their availability and rules can affect the service. We are not responsible for their failures beyond what the law requires.
Availability and support
We work to keep Konvrs available but do not promise it will be uninterrupted or error-free. Support is by email at [to be added before launch].
Disclaimers and limits on liability
- Konvrs is provided "as is" to the extent the law allows. AI voice agents can make mistakes; you are responsible for reviewing scripts and outcomes before you rely on them.
- We are not liable for indirect or consequential loss, loss of profit or goodwill, or loss caused by calls you chose to make.
- Our total liability for any claim is limited to the amount you paid us in the three months before the claim.
- Nothing here limits liability that cannot be limited by law.
Indemnity
You will cover us for claims, fines and costs caused by your calls, scripts, contact lists or breach of these terms, except to the extent we caused them.
Ending the agreement
You can cancel any time from your billing page. We can end or suspend your account for breach, non-payment or legal reasons. When an account ends we delete or return your data as set out in the Privacy Policy and DPA.
Changes to these terms
We may update these terms. For material changes we will give notice in the product or by email before they apply. Continuing to use Konvrs after that means you accept them.
Governing law and disputes
Indian law applies. Courts at [to be added before launch] have exclusive jurisdiction, subject to any rights you have under consumer law.
Complaints
See our Grievance Redressal page.