Use case
AI customer support calls: answers from your own knowledge, hand-off when it matters
The agent answers common questions from the documents you upload and transfers or logs a ticket for everything else.
How it works
Four steps, no manual dialling
- 1
Trigger
A customer calls in or you call them with an update.
- 2
AI calls
The agent answers from your knowledge base.
- 3
Qualifies or confirms
It collects details for anything it cannot answer.
- 4
Hand-off
Your team picks up with the transcript.
Scenarios
Six things Konvrs does for customer support
FAQ answers
Timings, policies, status.
Order and service status
Look-ups through your webhook.
Complaint intake
Collect the details once.
Live transfer
Hand over to a person.
Call-back requests
Schedule a call from your team.
After-hours cover
Answer when the office is closed.
Example
What the call sounds like
Illustrative conversation
- Konvrs AIThanks for calling. How can I help you today?
- CustomerWhere is my order?
- Konvrs AILet me check. It was dispatched yesterday and should arrive tomorrow.
Illustrative conversation, not a recording of a real call.
Features
Built-in tools for customer support
What you get
Everything below is in the product today.
- Knowledge base from your documents
- Human hand-off
- Webhooks to your systems
- Transcripts and outcomes
Responsible calling
Compliance note
Pricing
Start free, grow when it works
Current prices are on the pricing page.
FAQ
Customer support: common questions
Can it answer questions it was not given?
It answers from what you give it. When it does not know, it says so and routes the caller to your team.
Hear your own use case on the phone
Get a free demo call from a Konvrs agent.