The calling window
Every campaign calls only 9 AM – 9 PM IST. You can make your own window shorter, for example 10 am to 7 pm, but never longer. This applies to every campaign and cannot be switched off.
Why a campaign waits
- It is outside the calling window. It resumes automatically when the window opens.
- You paused it.
- Konvrs paused it because many contacts asked to be left alone or complaints came in.
- Outbound calling is paused for everyone while our team is dealing with a problem.
Where to see it
The campaign page shows its state. If calls are blocked, the reason is recorded, for example "outside calling hours" or "number on the do-not-call list".