Why the opening matters
People decide within a few seconds whether a call is worth their time. On an AI call the opening also has to be honest about who is calling. A clear opening builds trust; a vague one gets hung up on.
Four parts of a good opening
- Say who you are and that it is an AI assistant.
- Say which business you represent and why you are calling (their enquiry, their appointment).
- Ask if now is a good time.
- Ask one easy first question.
What to skip
- Long company introductions.
- Reading out a list of offers before the person has said anything.
- Pretending to be human.
Open in their language
Start in the language the lead used when they enquired, and offer to switch. Konvrs lets you set the language per agent; see languages.