Before you press start
Most problems with outbound calling come from the list and the rules, not the technology. Use this checklist before every new campaign. It is a starting point, not legal advice: read the calling-rules guide and ask your own adviser.
Your list
- Where did each number come from? Keep a record of consent or the enquiry.
- Have you checked the numbers against the do-not-disturb registry where it applies?
- Are opt-outs from earlier campaigns removed?
Your calls
- Calling window: Konvrs pauses campaign dialers outside 9 AM – 9 PM IST by default.
- Number series: promotional and service calls have different rules.
- Disclosure: say it is an AI assistant, and who it calls for.
Your script
- One goal per call.
- A clear way to say no, and a promise that opting out is honoured.
- A hand-off to a person for anything the agent should not decide.
Test before you scale
Call yourself and two colleagues, listen to the recordings, fix the script, then start with a small batch.