The steps
- A renewal payment fails. The payment provider tries again automatically. You keep your plan, and we tell you so you can fix it.
- If it still cannot be collected, you get a short grace period during which you still have full access. We tell you the date.
- If payment is not made by the end of the grace period, your workspace moves to the Free plan. Agents using paid-only models are switched to the standard model.
- Paying at any time brings your plan back.
What stays safe
Your agents, contacts and call history are not deleted when your plan changes.
How to fix it
Open the Billing page and update your payment method. Common causes are an expired card, a bank limit or a bank security check.