A call did not go out

Check these in order

1. Calling hours. Calls only go out 9 AM – 9 PM IST.
2. Campaign state. Is it running, or paused?
3. The number. Is it a valid Indian mobile number? International and premium numbers are not called.
4. Do-not-call list. If the person asked not to be called, the call is blocked.
5. Consent. For promotional campaigns, the number needs recorded consent.
6. Minutes. If your workspace has no minutes left, calls stop until you add more.
7. Emergency stop. Our team can pause all outbound calling if there is a problem. We would tell you.

Still stuck?

Write to us with the campaign name and the number (or its last four digits). We can see why a call was blocked.